Smart Outreach
Coming SoonEnrollment rates that rewrite expectations
AI-powered outreach that identifies, reaches, and enrolls eligible members through their preferred channel — achieving 30–50% enrollment where the industry averages 5–10%.
The Enrollment Problem
You can't engage members who never show up
The most sophisticated care program is worthless if members don't enroll. Traditional outreach — batch letters, generic emails, cold calls — barely reaches 5–10% of eligible populations.
Most health programs struggle to get beyond single-digit enrollment through traditional outreach channels.
Personalized, multi-channel outreach with AI-optimized messaging dramatically increases enrollment conversion.
How It Works
Multi-channel, AI-personalized enrollment
Eligibility Ingestion
Send us a member eligibility file — CSV, SFTP, or API. No EHR integration required.
AI Segmentation
Members are profiled and segmented by risk, demographics, channel preference, and predicted responsiveness.
Multi-Channel Campaigns
Personalized outreach via SMS, email, phone (AI voice), and direct mail — in their preferred language.
Seamless Enrollment
Members enroll directly from the outreach touchpoint into their personalized Perx program.
Enrollment Campaign
Q1 2025 · Diabetes Management
Channel Performance
42%
SMS
28%
18%
Phone
12%
Channels
Meet members on their terms
Different populations respond to different channels. Smart Outreach optimizes channel selection by member profile — and coordinates across channels for maximum reach.
SMS
High open rates. Personalized text messages with direct enrollment links. Best for younger and mobile-first populations.
Rich content with program benefits and member stories. Multi-touch campaigns with optimized send timing.
AI Voice
AI phone agents that guide members through enrollment in real-time. Bilingual (English/Spanish). Best for seniors and low-digital-literacy populations.
Direct Mail
Physical mailers for populations where digital channels have lower reach. Personalized materials with QR codes for seamless app enrollment.
Ready to transform your enrollment?
Talk to us about how Smart Outreach can reach 30–50% of your eligible population — instead of the 5–10% industry average.