Casey
NewYour care team, multiplied by AI
Casey is an AI care management assistant that handles routine member inquiries 24/7 — trained on your protocols, in your members' language, with smart escalation to your team when it matters.
The Challenge
Case managers are drowning in routine questions
of inquiries are routine
What's my next appointment? How do I submit a document? What's covered under my plan? These questions consume most of your team's time.
members per case manager
Caseloads leave no bandwidth for proactive care. Most outreach is reactive — responding to crises rather than preventing them.
is when members need support
Health questions don't wait for business hours. Members need answers at 9pm, on weekends, and during moments of anxiety.
How Casey Works
Trained on your protocols. Grounded in your rules.
Casey doesn't generate generic health advice. It learns your specific care pathways, claims procedures, FAQ libraries, and escalation rules — then delivers accurate, contextual responses.
Protocol-Trained AI
Casey ingests your standard operating procedures, policy documents, government handbooks, and FAQ libraries. Every response is grounded in your actual protocols — not hallucinated health information. It knows your specific terminology, processes, and rules.
Multi-Channel Support
Members interact with Casey via chat, phone, or SMS — whichever they prefer. Bilingual support (English, Spanish, and expanding) ensures accessibility across all populations. Casey adapts its communication style to each channel.
Smart Escalation
Casey knows its limits. Complex clinical questions, emotional situations, urgent safety concerns, and cases outside its training are seamlessly escalated to your team — with full conversational context so nothing is repeated.
Continuous Learning
Every conversation makes Casey smarter. New protocols are added as they're created. Edge cases are reviewed and incorporated. Performance metrics ensure quality improves with every deployment.
Casey AI
Use Cases
What Casey handles today
Casey is purpose-built for the conversations that happen hundreds of times a day across your member population.
Claims Navigation
- Document submission guidance
- Claims status inquiries
- Entitlement explanations
- Process step walkthroughs
- Deadline reminders
Program Support
- Treatment plan questions
- Medication management help
- Appointment guidance
- Reward redemption support
- App troubleshooting
Care Coordination
- Provider referral information
- Return-to-work guidance
- Rehabilitation milestones
- Callback scheduling
- Complaint escalation
Our Philosophy
Casey extends your team.
It doesn't replace them.
We believe the best care happens when AI handles the scale and humans handle the soul. Casey gives your case managers back the time they need for meaningful, high-touch interactions — the conversations that change lives, prevent crises, and build trust.
See Casey in action
We'll demo Casey with your protocols and show you how it handles real member conversations — including escalation to your team.